Free shipping on orders $75+
Frequently asked questions
We want you to absolutely love what you ordered from Write Love. But if something doesn’t feel quite right, you have 30 days from the date of delivery to return your item.
To start a return, please email us at info@writelovepens.com with your order number and the reason for the return. Our customer service team will guide you through the process and provide any necessary instructions, including a return shipping label if eligible.
How to return an item:
- Make sure the item is unused, in original condition, and in the original packaging.
- Carefully seal the package and attach the return shipping label provided (if applicable).
- Drop off the package at your local post office or preferred courier as soon as possible.
What happens next?
Once your return is received and inspected, we’ll issue a refund to your original payment method, or offer store credit or an exchange, depending on your preference. Refunds typically appear within a few business days after processing.
A few things to keep in mind:
- Return shipping costs may apply unless the return is due to our error or a damaged/defective item.
- Items marked as final sale or non-returnable cannot be refunded or exchanged.
If you have any questions or just need help deciding what’s right for you, our team is happy to assist. Write Love is about more than pens—it’s about creating a smooth and satisfying experience, from order to unboxing (and even returns).
Once we have received the order return, the refund will be processed within 7 business days.
Shipping costs depend on your order total, where you’re located, and the items in your cart.
For U.S. orders, we offer free shipping on purchases over a certain amount—this will be clearly shown at checkout if your order qualifies. For smaller orders or heavier items like pen cases or notebooks, a standard shipping fee may apply.
For international orders, shipping costs are calculated at checkout based on your destination and package weight. We work with reliable carriers to get your order to you safely and as affordably as possible.
We always show the final shipping cost before you complete your purchase—no surprises, no hidden fees.
If you’re unsure or have a special shipping request, feel free to reach out—we’re happy to help.
Yes, you can request a change to your order as long as it hasn’t been shipped yet. If your order is still being processed and hasn’t entered the packing or shipping stage, we’re happy to help update your items, adjust quantities, or even swap colors or styles (if available).
Once your order has been packed and shipped, unfortunately, we can no longer make changes. At that point, you’ll need to follow our Returns & Exchanges process after receiving your package.
If you’d like to change an order, please contact us as soon as possible by emailing Write Love Customer Service at info@writelovepens.com with your order number and the details of your request. The sooner we hear from you, the better chance we have of catching your order before it goes out the door!
As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.
Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email and we will contact the shipping company.
Frequently asked questions
No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.
If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.